RIM (ITSC) - Quality Lead Professionals

·          3 – 5 years of exp in Technical Call Center

·         To audit the random calls and provide the feedback to the associates/team

·         To track the bottom quartile performers and work on improvement plan

·         Maintaining Dissatisfaction Identification Prevention Plan tracker to identify any dissatisfied users. If any associate receive any call from a user and if they feel that the user is unhappy/dissatisfied with the service, then they will notify the QL with the usage of DIPP (Dissatisfaction Identification Prevention Plan)  tracker and the QL will call back the user and speak to them to take the ownership of the issue.

·         Error and compliment tracking Database which will be used to provide feedback to the associate and used during performance assessment.

·         Report the periodic Quality reports to the Management.

·         Open to work in 24/7 Shifts

·         Candidate's are required to adhere and enforce the security policies of the organization

·         Positions are based in Hyderabad

Experience: 3 - 5 years of experience in Technical Call Centers

Qualification: Any Graduate / Any Post Graduate

Job Location: Hyderabad

If interested mail your CV on pr@delphicomputech.com or resourcing@delphicomputech.com