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5 – 6 years of exp in Technical Call Center
·
Three leads in each site provide the
effective handle on the operations round the clock. Industry best
practice is 1:15 (One Team lead for 15 Associates).
·
To motivate the team members during peak time
(high call volume). Fun activities on the floor.
·
Coordinator role will
be handled by team lead.
·
To coordinate the outages/incidents with
other stake holders.
·
Manage productivity and key metrics of the
team members to meet the business requirements.
·
To mentor the team members
·
Handle escalation calls, provide floor
support and ensures floor discipline.
·
To smoothly manage the daily operations by
ensuring availability of associates on phones as per planned schedules.
·
To act as a primary contact for process
updates with an aim of enhancing the product / process skills & knowledge
levels of both self as well as the team members.
·
To be able to collate, analyze and present
objective data in the form of suitable reports.
·
To monitor the overall functioning of the
process by identifying areas of opportunities and recommend process
improvements.
·
To coordinate with support functions such as
Work force management, Training and Quality.
·
To collaborate with various shared services
functions within ADP India.
·
Open to work in 24/7 Shifts
·
Candidate's are required to adhere and
enforce the security policies of the organization
·
Position is based in Hyderabad
Experience: 5 -
6 years of experience in Technical Call Centers
Qualification: Any
Graduate / Any Post Graduate
Job Location:
Hyderabad
If interested mail your CV on pr@delphicomputech.com or resourcing@delphicomputech.com
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